At Richline Technical Services, we don’t just want to be your “IT Guy”, we want to be your technology partner and trusted advisor. We believe in a symbiotic relationship where your IT Consultant helps you get where you’re trying to go as a company, saving you some time and money along the way, and increases your productivity and quality of life in the end through better technology and better management of your IT infrastructure. We won’t try to sell you solutions you don’t need and we’ll advise of the best options for your business even if that means that solution may not be with us.
Richline Technical Services (RTS) provides consulting and technical solutions that solve real world business problems. RTS was founded in 2001 and has established itself as a premier consulting and IT support firm in South Texas with our headquarters in Corpus Christi.
Our consultants and technical staff are highly qualified and experienced with industry certifications from Microsoft, Cisco, Citrix, ShoreTel, Mitel, Sonicwall, Novel and various others. Richline recruits the best staff to support our client’s IT environment. Our team consists of people who love what they do, have the heart of a teacher and understand that great customer service is the key to prospering as a company.
No, we get it. Some things are better in person. Give us a call at
You’ll have an option for Richline IT Solutions and an option for Pyramid Communications.
If you aren’t sure which to choose, below are some examples of what Richline IT Solutions and Pyramid Communications can take care of for your business. Click the respective division to learn more.
Helpdesk-“I need an IT guy my staff can call when they are having trouble.”
Computer Management-“We have someone in house, but he/she is overloaded. We need to offload the basic updates, virus protection, and management to someone else.”
Network Design/Network Consulting-“Help! I need to build a new network from scratch or my existing network is a mess or we’re growing too fast and our computer systems/software can’t keep up”…or some version of that.
“I need all of it!”-“Our IT guy is leaving and we need a new one!”
Backup IT-“Our IT guy needs help from time to time on projects and consulting. He also needs tools to make him more efficient.”
New Phone System-whether its “I’m a new business, need a phone system that is flexible for how we work.” Or “My existing phone system is older than most of my employees and we can’t find parts for it, Help!” Cloud Hosted or onsite (premise based)—either way we have options to fit your business
Existing Phone System-“Help, my phone system is broken” or maybe “My old phone guy retired on me, can you help!” We have many models and brands we can work on and some we can’t from simple multi-lines to PBX.
Cabling- “Cable my new building” to “I need a few drops run”
Video- “All this travelling is getting old, I need a video conferencing solution, STAT!”
Data Backup/Disaster Recovery Solutions-“I’m concerned about hurricanes (fire, viruses, data loss in general, etc…). Can you make sure we’re backed up and that it’s offsite as well”
Wireless Network-“The wireless in my office sucks. Can you help?”
Richline handles most anything you’d think to call an IT/Computer guy for, from “my Outlook is locked up”, to “design me a network to connect my remote office”, to “Holy crap I think Joe got a virus(again)!” and stranger things than you can probably imagine.
Pyramid handles most items you’d call the telephone guy for from moving people’s extensions, to “I have static on my phones”, to “cable my new building” and everything in between
A successful IT helpdesk is about having people that are part teacher, part wizard, part diagnostician, but most importantly understand that the customer only calls when they are in need. They must understand customer service is about patience as much as it is about serving people.
So, meet the crew that gets you back in business when you just want to throw that computer out the window.
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